Our client base is growing steadily and we’re looking for a Web Support Coordinator to provide phenomenal support and service to our clients. You will be part of the Tech Services team and will work with Project Managers and clients to understand and document support requests, manage deadlines, and execute website and design support tasks and projects. This position requires experience working in WordPress, basic Photoshop, HTML & CSS, excellent communication skills, and consistent use of established processes.
Role & Responsibilities
Daily management of support tasks for client requests, website maintenance, and design-related tasks
Deployment of website enhancements
Basic WordPress theme setup, edits, design, and content implementation tasks
Effectively schedule, execute, and complete tasks utilizing WordPress, Photoshop, and other software tools
Gather and organize all needed assets for client support projects and tasks
Foster productive communication between client and agency
Professional communication with attention to detail, practical listening skills, and ability to create clear documentation and recap summaries
Comfortable in and contributing to a process-driven environment
Ability to determine client website issues and use clear communication with the development team
Understanding the importance of following up and closing issues positively and adequately.
Comfortable in a multi-tasking environment, the ability to prioritize and meet deadlines
Previous experience with support applications like ticketing systems, G Suite, Slack, and Atlassian applications such as Confluence and Trello.
3+ years of experience working with WordPress
Well-versed with the WordPress backend, different types of themes, plugins, and layouts.
Gravity Forms and add-on enhancements, including connecting to email platforms, Salesforce, Authorize.net, Stripe, HubSpot
Experience with database uploads/downloads, data exports/imports
Email SMTP knowledge a plus (SendGrid, SPF, AWS SES)
Knowledge of the WooCommerce e-commerce platform, shipping, and order management is a plus
Basic Understanding of Web Skills
Google Analytics, Search Console, Tag Manager set up and configuration
Site SEO best practices and standards, sitemaps
Web Accessibility standards
PHP coding language
Comfortable with the Following Web Skills
HTML and CSS
Terminal and WP CLI
Adobe Creative Suite (Acrobat, Dreamweaver, Photoshop, InDesign)
Site QA including browser testing and responsive checks
Administering and supporting file transfer and edits using an SFTP client
Domain Management SSL & DNS Updates
Perks and Benefits
A motivated, close-knit team
Both part-time and full-time candidates will be considered
You must be able to work in the US legally
Both remote and local candidates will be considered
3 Media Web is an award-winning digital experience agency. We specialize in designing, developing, and promoting websites for medium- and enterprise-level clients on the WordPress platform. We were named the best places to work in Boston.
Named Best Places to Work
3 Media Web took the award for the “small business” category and 14 other winners across the USA.