WordPress Support Engineer

Day to Day

1. Support ticket resolution. This is the primary responsibility of the WordPress Support Engineer, and will account for the bulk of your day-to-day activities. Some tickets you will own outright, communicating directly with our clients. In other situations, you will be assigned tasks by a member of our Tech Services, Digital Marketing, or Web Solution Architect teams.

2. Custom engineering projects. The WordPress Support Engineer will scope, estimate, and code projects that extend the functionality of client sites. Examples include WooCommerce customization, cookie consent management, accessibility audit remediation, LMS implementation, and API integration for everything from job listings to CRM tools.

Responsibilities

• Work with PHP, JavaScript, HTML, and CSS to enhance WordPress websites with complex integrations, APIs, animations, and functionality.
• Perform technical needs assessments (scope, functional specifications, wireframes).
• Adhere to project timelines and communicate with the project manager early and often.
• Research, suggest and implement development best practices.
• Assess new plugins, frameworks, applications, and platforms for an optimal development workflow.
• Troubleshoot technical issues in collaboration with our Digital Marketing and Tech Services teams.
• In addition to the specific responsibilities above, generally lend your technical expertise to the internal team from pre-sales to post-launch.

Requirements

• Expertise with WordPress, PHP, and JavaScript.
• Advanced knowledge of eCommerce, particularly WooCommerce.
• Familiarity with REST APIs, especially the WordPress REST API.
• Comprehension of industry standards for accessibility, privacy, and security.
• Experience with jQuery, AJAX, Advanced Custom Fields (ACF), and Gutenberg.
• Experience troubleshooting performance bottlenecks in code and databases.
• A high degree of comfort using CLIs, SSH, and Git.
• Track time daily.
• Ability to prioritize and work on multiple tasks simultaneously.
• Be client facing and able to convert client needs into technical requirements.
• Be able to convey technical concepts to non-technical people in layman’s terms.
• 5+ years of experience with WordPress

Nice to have:

• Bonus points for experience with JS frameworks, PHP frameworks, LMS platforms, and emerging technologies (like headless).
• Even more bonus points for experience contributing to WordPress or other Open Source projects.

Some Details

• This is a full-time, remote position.
• You must be able to work in the U.S. legally.
• Previous web agency experience is a plus.
• Expected salary range is $75,000-$80,000, depending on experience.

About Us

3 Media Web is an award-winning digital experience agency. We specialize in designing, developing, and promoting websites for medium- and enterprise-level clients on the WordPress platform. We were named the best places to work in Boston.