Meet Clare Lewis, Web Support Representative at 3 Media Web

Last updated: July 2, 2026

Clare Lewis recently joined 3 Media Web as a Web Support Representative, and we are thrilled to welcome her. Based in Buffalo, NY, Clare joined the Web Support team on September 29, 2025, and reports to Mike St. Jean. In this Q&A, she shares what she does, where she came from, and how she approaches the work of keeping client websites healthy long after launch.

“I work with clients to keep their websites updated with new content, security updates, and anything else they might need to put their best digital foot forward,” Clare explains. “Basically anything they need once the website is launched, our team handles.”

What does a Web Support Representative at 3 Media Web do?

A Web Support Representative keeps client websites updated, secure, and improving after the site goes live. Clare supports 3 Media Web clients with their websites day to day. “This will include everything from regular updates for security and feature purposes, adding content to their site, etc.,” she says. In her first few months, Clare hopes “to really be able to dive in and start taking on a variety of responsibilities. I can already tell that my team works very hard and does a lot for clients, so I look forward to working with them to scale up my responsibilities to help.”

That post-launch work is more than housekeeping; it is a core part of site security. Outdated software is the leading cause of website compromises. According to WordPress security firm Patchstack (2023), an estimated 98% of WordPress vulnerabilities are related to plugins, and outdated plugins and themes are the number one reason sites get hacked. Staying on top of updates is exactly the kind of ongoing care Clare and the support team provide. It is the heart of the 3 Media Web web hosting, maintenance, and support service, part of our broader strategic support practice.

How does web support coordinate with the rest of the team?

Web support works closely with the project managers, account managers, and digital marketing team to keep strategy and execution in sync. “Tech Services supports 3 Media Web clients post website launch through support,” Clare shares. “We often need to coordinate with the project managers and account managers at 3MW to ensure we understand the strategy and goals behind a project. Additionally, a number of clients work with our digital marketing team, so we are coordinating with the Digital Marketing team to ensure that everything is in sync for both areas.”

In practice, that means Clare’s team keeps the live site current and secure, the project managers keep support tied to a project’s original goals, the account managers represent each client’s bigger-picture priorities, and the digital marketing team keeps site changes aligned with campaigns. Clare sits at the center of that coordination so nothing falls through the cracks after launch.

What did Clare do before 3 Media Web?

Clare came to 3 Media Web from SaaS customer support and freelance WordPress work. “This ranged from technical troubleshooting to billing inquiries and everything in between,” she says of her prior support role. “I was also freelancing building WordPress sites and supporting clients after their sites launched.”

She is especially proud of one client project that grew far beyond expectations. “I built a website for a client that was intended to be purely informational, just a resource for new parents,” Clare recalls. “Based on the site architecture, content organization and navigation search/functionality, the site has performed extremely well in SEO terms and has excellent traffic. In fact, the site was found via search by an editor at a Big Five publishing house and my client now has a book deal to expand upon her work.”

That experience prepared her well for support work. “My previous roles allowed me to become an excellent task switcher,” she explains. “I am used to working with many clients at once and making sure that everyone feels supported and seen, even though I may be working with many different projects in a day.”

How does Clare approach problem solving?

Clare solves website problems by hunting for patterns and following the clues a site leaves behind. “I am great with details and trying to find common themes within those details,” she says. “I am always looking and trying to see where correlations are because oftentimes things are not necessarily just a coincidence. Those themes and patterns can tell us a lot.”

She pairs that detail focus with a long view. “Even though I am very detail oriented, I am also always looking forward,” she adds. “With any change I make, I am thinking about all the different things that will be affected both today and down the road. I don’t want to make a change now that will sacrifice user experience or web best practices down the road. Anticipating the effects of a change is also something I really thrive on.”

Clare enjoys working with different types of clients and learning about their industries. “There are so many types of businesses and I enjoy learning about the problems they are solving for their customers,” she says. “I also really like working with the changing web. Every day things seem to change on the web, so it keeps me on my toes and prompts me to always be learning and evolving. Nothing ever gets stale in this area!”

When asked what challenges she enjoys solving, Clare shares, “I love problem solving. With the web, there are often clues and indications as to what the root cause of the problem is, as long as you know where to look. Finding those clues and using those combined with other knowledge can allow you to at least identify the problem. It allows me to pull from past experiences and things I’ve learned to help in resolving the issue. I really like that even seemingly random, unrelated things that I have encountered in the past can be used moving forward.”

What is Clare like outside of work?

Outside of work, Clare spends her time with family, hobbies, and her two dogs. “I love to spend time with friends and family,” she says. “I have a very close extended family so we love to get together and go to brunch. I also love to read, do puzzles and spend time with my two dogs.”

“I love to knit, especially blankets. I am always working on a baby blanket to give to a friend or relative,” she adds. And for a fun fact: “I am a major hockey fan. If it is between October – June, I am likely keeping up with one game or another.”

When it comes to dream destinations, Clare says, “I would love to go to France and Italy. I’ve always wanted to visit France, but Italy has risen up the list lately as well.”

What motivates Clare in her work?

Clare is motivated by using technology to help good businesses reach the people they serve. “I love helping people through tech,” she says. “There are so many amazing businesses out there doing such important work. If I can help them reach their customers/leads better through their website, that is very rewarding to me.”

She values “transparency, respect and collaboration” in her work. “My work is a collaborative process that requires working with clients to ensure that their requirements are met and the project is achieved,” she explains. “I believe that by being transparent, working together and bringing respect for all, things can be better achieved more quickly.”

3 Media Web’s WordPress focus is part of what drew her in. “I was drawn to the small, efficient team at 3 Media Web which is made up of subject matter experts working together to provide great results for clients,” Clare shares. “I also valued the focus on WordPress as it is something I have spent most of my career working with, so to join a team with a WordPress focus was very exciting to me.”

And a few fun quick hits:

• Coffee or tea? “Tea.”
• Early bird or night owl? “Definitely a night owl.”
• Favorite movie, book, or TV series? “Movie: You’ve Got Mail. Book: I couldn’t choose, there are so many wonderful books, but my favorite genre is historical fiction. TV Series: Gilmore Girls.”
• One thing you can’t live without? “My dogs.”

What is post-launch website support?

Post-launch website support is the ongoing work of keeping a site secure, current, and improving after it goes live. It covers software and security updates, content edits, bug fixes, performance monitoring, and small feature changes. Unlike a one-time build, it is a continuous service, because a website is living software that needs regular care to stay safe and effective.

When should a business invest in ongoing website maintenance?

The moment your site launches. Any live WordPress site runs plugins and themes that receive security patches, so the risk begins on day one, not months later. If your website drives leads, sales, or credibility, a maintenance plan pays for itself by preventing downtime and security incidents. Sites with e-commerce, forms, or frequent content changes benefit most from a dedicated support team.

Frequently asked questions

Who is Clare Lewis at 3 Media Web?

Clare Lewis is a Web Support Representative at 3 Media Web who joined the Web Support team on September 29, 2025. Based in Buffalo, NY and reporting to Mike St. Jean, she helps clients keep their websites updated, secure, and performing well after launch as part of the agency’s support practice.

What does 3 Media Web’s web support team handle after a website launches?

The web support team handles everything a site needs after go-live: content additions, security updates, feature updates, and routine maintenance. The team coordinates with project managers, account managers, and digital marketing so that ongoing changes stay aligned with each client’s original strategy and current goals.

Why does ongoing website maintenance matter for security?

Ongoing maintenance matters because outdated software is the top cause of website compromises. Patchstack estimates 98% of WordPress vulnerabilities are tied to plugins, and that outdated plugins and themes are the leading reason sites get hacked. Regular updates from a support team close those gaps before attackers can use them.

What experience does Clare bring to web support?

Clare brings a background in SaaS customer support, covering technical troubleshooting and billing, plus years of freelance WordPress site building and post-launch client support. That mix made her a strong task switcher who can manage many client projects at once while keeping each client feeling supported and informed.

What is a website maintenance retainer?

A website maintenance retainer is a recurring plan that reserves a set amount of support time each month for updates, security, and site changes. It gives you a predictable budget and a dedicated team who already knows your site, so fixes and improvements happen faster than one-off requests. 3 Media Web’s support plans work this way, keeping your site cared for continuously.

How can I get website support from 3 Media Web?

You can request support through the 3 Media Web web hosting, maintenance, and support service. The team provides proactive updates, security monitoring, and content changes that keep your site current and reliable. Reach out through the contact page to talk about the support your website needs.

Welcoming Clare to 3 Media Web

We are excited to have Clare’s expertise, curiosity, and thoughtful approach here at 3 Media Web. Welcome to the team, Clare! Her arrival strengthens the web hosting, maintenance, and support team that keeps client websites secure and evolving long after launch.

Clare joins a growing agency that has earned recognition for both its leadership and its momentum, including landing on the Inc. 5000 list of fast-growing companies. If your website needs a support team that treats it as a growth engine, explore our digital experience services or contact 3 Media Web to start the conversation.