Clare Lewis recently joined our team as a Web Support Representative at 3 Media Web, and we’re thrilled to welcome her. Based in Buffalo, NY, Clare joined the Web Support team on September 29, 2025, and reports to Mike St. Jean.
“I work with clients to keep their websites updated with new content, security updates, and anything else they might need to put their best digital foot forward,” Clare explains. “Basically anything they need once the website is launched, our team handles.”
Supporting Clients, One Update at a Time
Clare will be working on supporting 3 Media Web clients with their websites. “This will include everything from regular updates for security and feature purposes, adding content to their site, etc.,” she says.
In her first few months, Clare hopes “to really be able to dive in and start taking on a variety of responsibilities. I can already tell that my team works very hard and does a lot for clients, so I look forward to working with them to scale up my responsibilities to help.”
Clare collaborates closely with other teams across the company. “Tech Services supports 3 Media Web clients post website launch through support,” she shares. “We often need to coordinate with the project managers and account managers at 3MW to ensure we understand the strategy and goals behind a project. Additionally, a number of clients work with our digital marketing team, so we are coordinating with the Digital Marketing team to ensure that everything is in sync for both areas.”
From SaaS to WordPress Support
Before joining 3 Media Web, Clare worked for a SaaS software company doing customer support. “This ranged from technical troubleshooting to billing inquiries and everything in between,” she says. “I was also freelancing building WordPress sites and supporting clients after their sites launched.”
She’s especially proud of one client project that grew far beyond expectations. “I built a website for a client that was intended to be purely informational, just a resource for new parents,” Clare recalls. “Based on the site architecture, content organization and navigation search/functionality, the site has performed extremely well in SEO terms and has excellent traffic. In fact, the site was found via search by an editor at a Big Five publishing house and my client now has a book deal to expand upon her work.”
Her previous experience prepared her well for this role. “My previous roles allowed me to become an excellent task switcher,” she explains. “I am used to working with many clients at once and making sure that everyone feels supported and seen, even though I may be working with many different projects in a day.”
Patterns, Details, and Problem Solving
“I am great with details and trying to find common themes within those details,” Clare says. “I am always looking and trying to see where correlations are because oftentimes things are not necessarily just a coincidence. Those themes and patterns can tell us a lot.”
“However, even though I am very detail oriented, I am also always looking forward,” she adds. “With any change I make, I am thinking about all the different things that will be affected both today and down the road. I don’t want to make a change now that will sacrifice user experience or web best practices down the road. Anticipating the effects of a change is also something I really thrive on.”
Clare enjoys working with different types of clients and learning about their industries. “There are so many types of businesses and I enjoy learning about the problems they are solving for their customers,” she says. “I also really like working with the changing web. Every day things seem to change on the web, so it keeps me on my toes and prompts me to always be learning and evolving. Nothing ever gets stale in this area!”
When asked what challenges she enjoys solving, Clare shares, “I love problem solving. With the web, there are often clues and indications as to what the root cause of the problem is, as long as you know where to look. Finding those clues and using those combined with other knowledge can allow you to at least identify the problem. It allows me to pull from past experiences and things I’ve learned to help in resolving the issue. I really like that even seemingly random, unrelated things that I have encountered in the past can be used moving forward.”
Outside of Work
“I love to spend time with friends and family,” Clare says. “I have a very close extended family so we love to get together and go to brunch. I also love to read, do puzzles and spend time with my two dogs.”
“I love to knit, especially blankets. I am always working on a baby blanket to give to a friend or relative,” she adds.
And for a fun fact: “I am a major hockey fan. If it is between October – June, I am likely keeping up with one game or another.”
When it comes to dream destinations, Clare says, “I would love to go to France and Italy. I’ve always wanted to visit France, but Italy has risen up the list lately as well.”
Motivation and Mindset
“I love helping people through tech,” Clare says. “There are so many amazing businesses out there doing such important work. If I can help them reach their customers/leads better through their website, that is very rewarding to me.”
She values “transparency, respect and collaboration” in her work. “My work is a collaborative process that requires working with clients to ensure that their requirements are met and the project is achieved,” she explains. “I believe that by being transparent, working together and bringing respect for all, things can be better achieved more quickly.”
“I was drawn to the small, efficient team at 3 Media Web which is made up of subject matter experts working together to provide great results for clients,” Clare shares. “I also valued the focus on WordPress as it is something I have spent most of my career working with, so to join a team with a WordPress focus was very exciting to me.”
And a few fun quick hits:
- Coffee or tea? “Tea.”
- Early bird or night owl? “Definitely a night owl.”
- Favorite movie, book, or TV series? “Movie: You’ve Got Mail. Book: I couldn’t choose, there are so many wonderful books, but my favorite genre is historical fiction. TV Series: Gilmore Girls.”
- One thing you can’t live without? “My dogs.”
We’re excited to have Clare’s expertise, curiosity, and thoughtful approach here at 3 Media Web. Welcome to the team, Clare!